Personal Development: Assertiveness: 
Two linking half-day workshops 
For All staff 
We take communication for granted – an everyday skill – but is it? 
We all have times when we need to communicate effectively, at work, home or with friends - perhaps being faced with: 
• a problem that has an element of negotiation 
• a behavioural issue with a colleague or friend 
• a difficult conversation with a team member 
• a change in working conditions 
All these and more need an assertive approach to getting your message across effectively. This interactive workshop considers how to confront people in an open and honest way which allows both parties to retain the relationship and mutual self-esteem. How to speak as you would normally, to ensure you are both on the same wavelength; so you feel comfortable with the words and the other person understands. 
The programme, delivered in two practical workshops focuses on: 
• the importance of preparation 
• effective use of ‘I’ and ‘you’ 
• key elements including feelings (yours and theirs), behaviour, affects and a focus on facts – not opinions or values. 
The two half-day workshops not only provide tools to communicate effectively in often difficult situations but allow techniques learned in the first workshop to be practised before completing the programme. 
Workshops work together to build confidence when next faced with a difficult conversation. 
Interactive workshops led by experienced facilitators, are based on the reality of the day-to-day workplace. They are supported with a comprehensive workbook containing additional material for future reference. 
All half-day workshops provide a flexible in-house resource which can be tweaked to reflect specific training needs. 
Call Di or Owen on 01206 506100 to talk about the possible. 

Book here... 

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